Euroseal Complaints Procedure.

As soon as possible after the completion of the works, please inspect the work to ensure that everything has been carried out to our usual high standards. In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon possible. Either call us on 08000 759 759 or write to us at Euroseal Windows, 47-53 Trinity Street, Hanley, ST1 5LQ, or email us at showroom@eurosealwindows.co.uk. We will aim to respond to you within 7 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we are unable to resolve your complaint using our own complaints procedure, as a Glass and Glazing Federation, we use their Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do this, please contact them in the first instance on 0207 939 9100.

If the complainant remains dissatisfied the company may involve the GGFs conciliation service and provide details of the complainant together with full details of the nature of the complaint and all documentation associated with it.